Welcome to the VIVRE' FAQ page! We aim to answer the most common questions about our clothing, sustainability practices, guarantee policy, and more. If you have a question that needs to be covered here, feel free to contact our dedicated customer support team for personalized assistance.

VIVRE' FAQ

Who is VIVRE'?

VIVRE' is a sustainable clothing brand that was established during the pandemic in 2022. Our limited and exclusive collections merge essential clothing with eco-friendly haute couture, all while adhering to ethical practices. Our line caters to women, men, and unisex customers, and we are proud to be a Canadian brand.

For more information, visit ABOUT US.

What is VIVRE's approach to sustainability in fashion?

Our approach to sustainability is built on three pillars - materials, ethics, and social inclusion.

All our fabrics are eco-friendly and derived from natural, organic, or recyclable sources, including recycled plastic bottles. Our team and suppliers are committed to the same sustainable philosophy. Our brand is more than just fashion - we aim to create an experience that connects our customers with nature and inspires positive change through every garment.

To better understand our sustainable practices, visit our Sustainability page.

Can you provide information about the design and manufacturing process of your clothing?

Our designs are one-of-a-kind, combining basic clothing with high-end fashion to create exclusive pieces. Each collection is designed in Canada and ethically made in Colombia, using environmentally friendly materials to minimize our impact on the planet. Our goal is to innovate and create stylish and sustainable products continuously.

To learn more about our manufacturing process, check out how our materials are made and meet our factory partners.

Do you have physical stores, or is VIVRE an online-only retailer?

VIVRE' is a retailer that operates exclusively online. You can check our online store or subscribe for special promotions and events.

Where can I find sizing information for VIVRE's products?

All products display sizing information on their respective product pages, located under the product image.

What are your shipping options?

Our shipping services are available within Canada through Canada Post. We do ship internationally, but please note that shipping rates will not be covered.

Please refer to our shipping policy to learn more about our shipping policy.

What is your return and exchange policy, including the timeframe for returns?

We are pleased to inform you that you can return or exchange your order within 30 days of receiving it. Do keep in mind that free shipping for returns and exchanges is only available within Canada.

For full details, please refer to our return and exchange policy link.

Is VIVRE' open during holidays, and can I place orders at any time online?

Yes, VIVRE is available online 24/7, including during holidays. We understand that our customers may want to shop at their convenience, so you can place orders and browse our collections at any time, whether it's a holiday or not. We're here to serve you whenever you're ready to shop.

What are the key differences between recycled clothing and standard apparel?

The main difference lies in the process and environmental impact. The process involves collecting, cleaning, and processing materials to create new clothing items. This reduces the need for new raw materials and conserves resources. Recycled clothes have a much lower environmental impact as they reduce the demand for new resources and energy, minimize textile waste, and reduce the fashion industry's carbon footprint. It's worth noting that recycled clothing can be of excellent quality and sometimes even indistinguishable from brand-new garments. All our suppliers are certified and use the highest quality sustainable fabrics and materials. However, the quality of recycled clothing also depends on how well it has been maintained.

To learn more about it, check out how our materials are made.

Are there any potential allergen concerns with your clothing made from recycled materials?

In most cases, there is no issue with wearing polyester or cotton clothing unless the person is allergic to them. However, we want to assure our customers that our threads have been certified with the Oeko tex 100 certificate. This certification guarantees that our textile products have been thoroughly analyzed for over 300 harmful substances. The certification is based on scientific research and laboratory testing, considering a wide range of substances that could harm health, both regulated and unregulated. Additionally, the certificate includes preventive measures to ensure safety. Often, the limit values established for our STANDARD 100 by OEKO-TEX® exceed national and international requirements.

Can you provide information on how VIVRE guarantees the quality of their clothing?

The guarantee offered by VIVRE is valid for a period of ONE YEAR from the date of purchase. This guarantee is a testament to our unwavering commitment to providing high-quality products and services and ensuring your satisfaction.

For more comprehensive information about our guarantee, including specific terms and conditions, we invite you to refer to our dedicated "Terms and Conditions of the Guarantee"

Contact Us

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vivre@vivresustainablebrand.ca

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Based on 7 reviews
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Fearless Unisex Shirt
Sammy Abu-Saud
Great Product | Amazing Initiative

One of the standout features of Vivre is their commitment to using eco-friendly materials. From organic fabrics to recycled materials, every piece in their collection tells a story of conscientious sourcing and production. I love knowing that when I buy from Vivre, I'm supporting a brand that prioritizes the health of our planet.

The craftsmanship of their products is exceptional. The attention to detail in stitching and finishing is evident, which not only ensures durability but also adds a touch of luxury to each item. I particularly adore their [specific product or collection], which combines elegant design with practicality in a way that's rare to find.

What truly sets Vivre apart, however, is their transparent approach to sustainability. They provide detailed information about the materials used, the production process, and even the environmental impact of each product. This level of transparency builds trust and shows a genuine commitment to making a positive difference.

Moreover, their packaging is eco-conscious, reflecting their dedication to reducing waste. I appreciate the effort they put into ensuring that even the smallest details align with their sustainability ethos.

The customer service experience was also exceptional. The team at Vivre is knowledgeable, responsive, and genuinely passionate about their mission. It's clear that they value their customers and are dedicated to creating a community of conscious consumers.

In summary, Vivre Sustainable Brand has won me over completely. Their products are not only beautiful but also a testament to the possibilities of sustainable fashion. I'm proud to support a brand that aligns with my values, and I can't wait to see what they have in store for the future. If you're looking for stylish, eco-friendly options, Vivre is the way to go.

Pros:

Outstanding commitment to sustainability
High-quality craftsmanship
Transparent and informative about their products
Eco-conscious packaging
Excellent customer service

J
Enchanté Tank Top
John Contreras
Excellent Quality and Speedy Delivery!

I love the black tank top. The quality is impressive, the design is versatile, and the delivery to Miami was fast. I'm excited to order another one in yellow and explore more of their sustainably stylish collection.

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Best gift

I received a green t-shirt from my dad as a Christmas gift and I couldn't be happier with it. The material is fantastic, making it incredibly comfortable to wear. What I appreciate the most is the overall quality of the t-shirt. It is evident that careful attention was given to its construction.

Fearless unisex shirt white

Love the material never had something like it before so it made me feel so special. Thank you Vivre!

Leggings lover

Those leggings are from another world. I can use them on every occasion, even to work out! I love the colours and mix the styles.

I love them!

I got the shorts in both colors, they feel really well, and I love that I can combine the styles with all my outfits

Best Shirt ever

I am so happy to wear this unisex shirt, I can match it and used in different outfits for different occations